VS-2480, VS-2480CD, VS-2480DVD: SYMPTOM: Stuck on “Now Loading”, Will Not Boot Up or Is Frozen

If the VS freezes up when attempting to turn on or at random points, then the hard drive may be fragmented. The following will guide through unlocking the system in order to backup songs and then initialize the hard drive--to resolve the fragmentation:

  1. With the VS-2480 powered off, press and hold the TRACK/STATUS button for track 4 and the CH EDIT button for track 4 simultaneously.

  2. Continue to hold both buttons and turn on the VS-2480. Continue holding the two buttons until the system has loaded completely. This can take several minutes.

  3. Once the system has loaded completely, release the buttons.

  4. Backup any projects and then format the hard drive. Be sure to format the hard drive because the fragmentation will not be resolve until this is done--and the issue can reappear.
    The following article will guide through this:
    VS-2480: Resolving a Fragmented Hard Drive

NOTE:
If you’re unable to load and/or backup projects or partitions (e.g. your projects no longer appear in the Project List), then the hard drive is too fragmentation to function properly. In this case, there are two remaining options:

  1. Format the hard drive by following the article found here: VS-2480: Formatting a Hard Drive
    Note: Formatting will erase all data on the hard drive.
  2. If you need to keep the songs on the hard drive, you may contact our Roland Customer Support department (323-890-3700 extension 7710) to arrange for "Data Recovery" service. Our service technicians can attempt to recover any data that is on your hard drive. Customer Support is available Monday through Friday from 8:30am-4:00pm Pacific time.
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