VR-1HD: Troubleshooting USB Video and Audio Output

The VR-1HD's USB Audio/Video output is a plug-and-play solution for live streaming and video recording. It converts your switcher's output into a webcam-like signal that you can use with compatible applications and web pages.

But some computers and/or USB cables may not pass any signal, or only pass audio. This guide will walk you through troubleshooting this issue.

 

UPDATE THE FIRMWARE

Before you begin troubleshooting, update the firmware to the latest version:

 

It is strongly recommended to also perform a Factory Reset after updating, as this may resolve the issue before any troubleshooting:

  • Go to Menu > System > Factory Reset > Yes

    (The Menu appears on the MONITOR HDMI output, or in the RCS Control Software)

 

 

Troubleshooting Video

 

ON AIR BUTTON

  • Make sure the ON AIR button is lit red, if it is off, Fade to Black is enabled.

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USB 2 VS USB 3

  • Make sure the cable is rated for USB 3. USB 3 Type B connectors have a different appearance than USB 2, and take up the space of the entire port.

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  • Here is an example of a USB 2 cable in a USB 3 port. Notice how the top portion of the port is still visible:

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TURN OFF HDCP

  • Set the VR-1HD to MENU > SYSTEM > HDCP > OFF

    (The Menu appears on the MONITOR HDMI output, or in the RCS Control Software)

    If HDCP is on, it disables the USB output.

    The VR-1HD supports many video source devices, but DVD/Blu-Ray players require HDCP to be turned on in the system settings. Once enabled, the signal will pass through.

    If the VR-1HD's HDMI output is connected to a recording or streaming device, even with HDCP enabled, that device will block the DVD/Blu-Ray player's HDCP copy-protected signal passing through the switcher.

 

 

CONNECT DIRECTLY TO A USB PORT

  • Try bypassing any USB hubs or extenders.

  • If your computer only has USB-C ports, use a single-port USB Type A to Type C adapter.

 

 

ELECTROMAGNETIC INTERFERENCE

  • Another issue could be electromagnetic interference, or EMI. Does your USB cable have shielding, or ferrite beads? If not, EMI can interfere with your cable and cause it to not carry a video signal.


    Circled in red is an example of a ferrite bead:

    If you have ferrite beads that you can remove from a spare cable, clip them onto your USB cable near the connectors, and see if that resolves your issue. Packs of clip-on ferrite beads are also widely available to purchase online.

    It may also help to clip some onto nearby HDMI cables and power supply cords.

    They look like the below image. Note that some ferrite beads do not have clips, they are molded to the cable during manufacturing and can not be removed:

    If your cables do not have ferrite beads, or you experience significant interference issues in your equipment setup, other customers had success with these cables:

 

 

CHECK THE USB SPEED

  • Press the [ MENU ] button the VR-1HD panel.

    (The Menu appears on the MONITOR HDMI output, or in the RCS Control Software)


  • Rotate the [ VALUE ] knob to highlight the following menu options, and push [ ENTER ] on the knob to select them:


VIDEO OUTPUT
> USB STREAM

 

  • Next to STATUS, it should read SUPER SPEED.

  • If the status is HIGH SPEED, there is an issue with your USB cable, or the computer's USB port itself, as it is not fast enough for video.

 

 

RESET THE CONNECTION

  • Using the VR-1HD panel, go to [ MENU > VIDEO OUTPUT > USB STREAM ], and then select the [ CONNECTION RESET ] function in the [ STATUS ] sub-menu, and check the connection status again.

    (The Menu appears on the MONITOR HDMI output, or in the RCS Control Software)

 

 

RESTART YOUR COMPUTER

  • Try the following:

    • Shut down your computer and VR-1HD.

    • Unplug all USB devices.
      • Note: Most computers can only support a single USB video device. Disconnect any USB cameras before reconnecting the VR-1HD.

    • Connect the VR-1HD directly to a USB port.
      • Note: Bypass any hubs or extenders.
      • Note: USB-C adapters are ok to use, as long as they are not hubs.

    • Turn on your computer and VR-1HD, and open your streaming/recording software/website.

    • Check the USB Speed in the menu again.

 

TRY A DIFFERENT CABLE

  • Try a different USB 3 cable, preferably one with shielding and ferrite beads, and no longer than 15 feet.

 

TRY A DIFFERENT COMPUTER

  • It's possible there is an issue with your computer's settings, or EMI is affecting it. Trying a different computer may help, at least for cross-testing to narrow down the problem area.

 

UPDATE THE COMPUTER

  • Windows 10
    • Get the latest Windows Updates
    • Update the drivers for your Display Adapter and USB Drivers
      • Your PC's manufacturer may also have an update tool you can download and install
      • Only manually download driver updates from the manufacturer's website
      • Several customers reported that updating the USB Drivers for the USB Host Controller and Root Hub resolved their issue

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  • MacOS
    • Update your Mac to the latest version for your hardware, if possible
    • There are no individual driver updates for the Mac hardware itself

Windows 7 is not recommended, Microsoft stopped supporting it as of January, 2020.

 

REMOVE DEVICE DRIVER AND RECONNECT (WIN10 ONLY)

  • With the VR-1HD connected via USB, press the Start button in Windows 10, and start to type in "Bluetooth and other devices settings", until it appears on the list, and click on it.

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  • In the window that appears, select the following, and click on Remove Device for each one:
    • VR-1HD(Audio)
    • VR-1HD
    • VR-1HD(MIDI)

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  • When finished, disconnect the VR-1HD via USB, close the window, wait a few seconds, and connect the VR-1HD via USB again. Let the drivers install again (you may see notifications in the bottom right corner of Windows), and then test in your capture software of choice.

 

RESET THE PRAM (MacOS ONLY)

  • Resetting the PRAM on MacOS will reset your USB ports, which may help if you are having USB issues. The steps to do this are in this article.

 

TRY A DIFFERENT ROOM

  • It's possible there is an issue with EMI in your room. Try setting up in a different room and different electrical circuit, and see if the problem occurs there as well.

 

TRY A DIFFERENT PORT

  • Try a different USB port on the computer.
    • Note: Some older computers may have a mix of USB 2 and USB 3 ports.

 

CHECK THE PORT SPEED

  • If using an older computer, check if the port is labeled "SS", or Super Speed.
    • Note: Many ports today are Super Speed, but not labeled
    • Note: Many (but not all) Super Speed cables and ports have blue plastic in the connectors

 

TRY A DIFFERENT USB ADAPTER

  • If using a USB-C adapter:
    • Unplug the adapter from the computer and the USB cable from the adapter. Then, plug the adapter back in, followed by the USB cable.
    • If the adapter is a breakout cable to multiple connectors, disconnect any other video devices or bus-powered hard drives.
    • Try a different one if possible.

 

 

CHECK THE USB FORMAT

 

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  • Press the [ MENU ] button the VR-1HD panel.

    (The Menu appears on the MONITOR HDMI output, or in the RCS Control Software)


  • Rotate the [ VALUE ] knob to highlight [ VIDEO OUTPUT ], and push [ ENTER ] on the knob to select it:

  • The second option, [ USB FORMAT ], is the USB Video output resolution and frame rate.

    • These settings include: 1920x1080/29.97p, 1280x720/59.94p, 1280x720/29.97p, 854x480/59.94p, and 854x480/29.97p
    • Note: 50 Hz operation has different frame rates for the output settings

  • If your USB STATUS is HIGH SPEED, changing the USB FORMAT to 854x480/29.97 should provide standard definition video as a workaround, until you purchase a replacement USB cable capable of SUPER SPEED.

  • If outputting to software like OBS, it's possible that the resolution does not match the software settings, and matching these settings will resolve your issue.

 

 

Additional Troubleshooting

 

SOFTWARE CONFLICTS

  •  If you experience video that stutters or fails, and your computer meets the system requirements, first check if any other camera, capture, conferencing, streaming, or recording programs are open. These may cause conflicts that cause your signal to drop out.
    • For example, do not run FaceTime and VR Capture at the same time. It may work initially, but performance could be unpredictable.
  • In addition to restarting your computer as suggested earlier, closing any programs you do not need is recommended, even programs like your web browser can consume a lot of resources and impact performance on older machines. Also check your system tray in Windows to see if any programs are running there as well.

 

RECORDING ISSUES

  • If you experience record issues using our free VR Capture software, please try recording to your system drive, and not an external drive

  • If you record to external media, like a USB flash drive, format the drive between recordings 
    • Also make sure the drive is fast enough for HD video recording, and connected to a Super Speed USB 3.0 port as well.

 

DISABLE SCREEN SHARING SOFTWARE

  • If using a Mac with Screen Sharing enabled, temporarily disable it and test again
  • There may also be a compatibility issue with Edovia Screens 4 for MacOS. If you use this software, disable it, restart your computer, and test again, while we look into this issue.

 

LOW RESOLUTION MODE TRICK

  • If using a Mac with a newer OS and a high resolution desktop (like a Retina display), you can try opening VR Capture or your streaming and recording software in low resolution mode:
    • Close VR Capture (or alternative software).
    • Go to Finder, followed by Applications.
    • Right-click on VR Capture (or alternative software), and select Get Info
    • Check the box for "Open in Low Resolution".
    • Reopen the software, and test again.
    • More information available in this article.

 

DISABLE CAMERA APP IN BACKGROUND (WIN 10 ONLY)

  • If using Windows 10:
    • It's possible the Camera app is running in the background, and will not let you open another USB webcam source. You can disable it in System Settings > Background Apps and try again.
    • Press the Windows key, and start to type "background apps" until it appears, and click on it from the search list.
    • Look for Camera on the list, and click on the slider button to turn it off. Re-load your capture/streaming application, and see if it accepts the VR Mixer's USB signal.

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Troubleshooting Audio

 

CHECK THE AUDIO LEVELS

  • Make sure the [USB STREAM] knob is set to the 2 o'clock "dot" position on the VR-1HD panel. This knob is a separate audio control for your USB output, and sets it as 0.0 dB, the same level as your main mix. 

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VERIFY USB AUDIO SOURCE

  • Streaming services and recording software that support USB sources basically treat your VR-1HD as a webcam, and you will need to select the VR-1HD Video and Audio separately.

  • For example, in our free VR Capture recording software, choose the VR-1HD as your Video Input, followed by the VR-1HD(Audio) as your Audio Input.

 

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  • Next, input audio into your switcher, and you should see the audio meters moving in your software or web interface.

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  • If you are using a Mac and do not see the Audio Input menu in VR Capture, downsize the software window until it appears.

 

 

More Information

 

For more information about the USB output, refer to the VR-1HD Reference Manual.

Note that this is a separate document from the Startup Guide, or the RCS Owner's Manual.

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