Check the specifications of the USB cable you’re using to connect this unit to the computer.
If you use a USB cable that doesn’t support USB 3.0 or later, the video will only be output in SD (640 x 480). Be sure to use a USB cable that supports USB 3.0 or later when you output streaming HD video (1920 x 1080) to your computer.
You can check the specifications of the connected USB cable in “OUTPUT STATUS.”
[MENU] button -> ”VIDEO OUTPUT” -> ”USB OUT -> ”OUTPUT STATUS”
|CONNECTED(3.0)||A USB 3.0 cable is connected.|
|CONNECTED(2.0)||A USB 2.0 cable is connected.|
|NOT CONNECTED||No cable is connected.|
- When you connect using an extension cable or a USB hub, the computer may not recognize this unit. We recommend that you directly connect this unit to your computer with a USB cable.